Are your products authentic?

Absolutely! We guarantee 100% authenticity of all our products. Your trust is paramount, and we back this up with a full refund if you find any product to be inauthentic.

What is your return policy?

We’re committed to ensuring you love your purchase, and we strive to provide accurate descriptions and high-quality items. While we generally have a no-return policy, we understand that special circumstances can arise. If you feel there is an issue with your order, please reach out to us, and we’ll be happy to review it on a case-by-case basis to find the best solution.

What if the items is lost or damaged during transit?

Your peace of mind is important to us, which is why we offer the option to insure every package at your discretion. In the rare event of loss or damage during transit, you’ll be able to work directly with the shipper to recover or seek reimbursement for the item. For added security, we highly recommend insuring all of your purchases with MyLuxVault so you can shop with complete confidence.

How much is Insurance?

$999-under $20 additional

$1000-2999 $50 additional

$3000-3999 $75 additional

$4000 and up $100 additional

How much is shipping?

Shipping costs are determined at checkout. They depend on the weight and size of the package, as well as the shipping destination. For our jewelry line we offer flat rate shipping of $20. Insurance is extra.

Do you ship internationally?

Yes, we do! We evaluate international shipping requests on a case-by-case basis to ensure we provide the best possible solution for our customers worldwide.

Do you offer consignment services?

We do offer consignment services on a selective basis. Each item is thoroughly inspected and authenticated before approval for resale. For consignment inquiries, please contact us with detailed images of your item(s). Our stringent criteria ensure we offer only the highest quality items to our customers.

I have a question, how do i contact you?

For any queries or assistance, you can reach our customer service here. We also offer live chat support during business hours for your convenience.

What is your affiliation with the brands you sell?

We are an independent reseller and are not directly affiliated, associated, authorized, or endorsed by any brand. All trademarks remain with their respective copyright holders. We specialize in the resale of goods that have been previously purchased from these brands.